Pinnacle IT Services
Helping companies translate business objectives into value driven ITSM solutions.
Pinnacle IT Services is an IT performance improvement and transformational change consultancy company. Our mission is to help organisations make more effective use of their IT resources to support taking the business to new strategic performance levels. We work with you to deliver transformational change that aligns employees, processes and systems with vision, strategies, values and stakeholder needs.
IT Service Management
Design and implementation of IT Operating Models based on good practice frameworks.
ITIL v3 & v4, ISO 20000 and VeriSM accredited.
Service Design
Development of Service Design Packages for new and changed IT services including support models, ITSM tool configuration and performance measurement.
Transition Management
Transition planning and management of complex services delivered in large scale, multi supplier and international operating environments.
Agile PM and MSP accredited.
IT Service Outsourcing / InSourcing
Supplier and Vendor evaluation and selection, service schedule development and in-source of expiring contracts.
Service Integration and Management
Design and implementation of SIAM models through Discovery & Strategy, Plan, Build and Implementation. SIAM Professional accredited.
Service Recovery
Evaluation and recovery plans for both internal and outsourced services not achieving agreed quality and performance targets.
Recent Projects
Service Integration
The design and transition into operation for an international bank of a lead supplier Service Integration and Management (SIAM) model and associated IT services provided via a recently signed outsourced managed service contract.
Managed Service Contract Exit
Project Management consultancy for a short timescale exit from a Public Sector long term managed service contract and the transition of associated IT services to in-house delivery teams.
Operating Model Design
Target Operating Model consultancy project to re-structure a major motor manufacturers existing IT operating and service delivery models to align with new technical, commercial and business needs.
Service Transition Management
Delivery of the transition phase of a large-scale, very high transaction volume Front Office regulatory system for a London based international investment bank. without adverse impact to the banks Production environment.
We provide highly skilled and experienced consultants that deliver pragmatic and tailored solutions scaled to individual client needs. Many of our projects are a creative blend of consulting, interim management, training and coaching. We can work both on and off client premises and will agree clear deliverables and plans for each client engagement. Our experience covers a multitude of private and public sector inducstries inlcuding local and central government, NHS, education, banking, automotive, travel, policing, energy and retail.
Contact Us
PINNACLE IT SERVICES LTD
Company number 09550898
